# Support and maintenance: Help today. Thinking ahead to tomorrow. Official page: https://aitje.com/en/services/ondersteuning-en-onderhoud > AITJE continues to support you through Core, Plus or Max. Included are service hours, models, prompts, skills, AI health check advice, and relevant analyses and workflow demonstrations. With an SLA, or Service Level Agreement, you agree on how AITJE will support your AI environment and assist you further. You have someone who understands your setup: for issues, maintenance, suitable models, better prompts and skills that fit your work. You choose a clear time budget: half an hour for Core, one and a half hours for Plus or three hours for Max. Personal advice, checks, consultation and implementation are all included within that budget. We use the time to address the questions and improvements that will deliver the greatest value for you. ## Who it is for - An ‘AITJE’ product or a configured AI environment - Help with maintenance, models, prompts and skills - New possibilities for your own way of working - A trusted AI partner who continues to contribute ideas ## The approach ### Select level Core, Plus or Max: tailored to your environment, the level of support you require and your monthly time budget. ### Help & improvements Use the included hours for support, maintenance, model management, prompts, skills and minor adjustments. Larger projects will be discussed in advance. ### Staying relevant A general update highlights relevant developments. We tailor personalised analyses and application ideas to fit within your time budget. ### AI-APK & follow-up With the Plus and Max packages, a quarterly review with advice can be scheduled within the available time budget. You choose which improvements are implemented. ## Deliverables - Included service hours for support and minor improvements - Management of models, prompts and skills within the agreed hours - A general update on relevant developments - Personalised advice and consultation within your time budget - Upon request, relevant analyses can be viewed at AITJE - For Plus and Max: telephone contact and a quarterly review within the available time budget ## Prices and conditions From €49 per month. All prices exclude VAT. Core includes 30 minutes, Plus 1.5 hours and Max 3 hours per month. Personal analyses, checks, consultations and implementation are included. A general development update is separate from this. Unused time carries over for one month, up to a maximum of one month’s credit. Cancelling during a month means termination at the end of the following calendar month. ### AITJE Core €49 / month; 30 minutes - E-mailcontact - General development update - Support and maintenance within your time budget - Personalised advice by arrangement, within the same budget ### AITJE Plus €129 / month; 1.5 hours - Email and telephone contact - General development update - Models, prompts and skills within your time budget - Personalised analyses and advice within the same budget - Quarterly review by arrangement, within your time budget ### AITJE Max €249 / month; 3 hours - Email and telephone contact - Priority for requests - General development update - Models, prompts and skills within your time budget - Personalised analyses and application ideas within the same budget - Quarterly review and consultation within your time budget ## Agreed separately - Additional work outside service hours (subject to agreement, at the standard hourly rate) - Major expansions and product development (quoted separately) - Agreed response times (not yet agreed) ## Frequently asked questions ### What does Support and Maintenance involve? Core costs €49 per month for 30 minutes, Plus €129 for 1.5 hours and Max €249 for 3 hours, excluding VAT. Support, maintenance, personalised advice, checks, consultation and implementation are all included within that time budget. A general development update is separate from this. Additional work commences following your approval. ### Will my product still work without an SLA? Yes. The product version you have purchased will continue to work. You can then arrange updates, new models and support separately whenever you need them. ### What happens to unused hours? Unused time is valid for one month, with a maximum of one additional month’s credit. This means a maximum of one hour is available on the Core plan, three hours on the Plus plan or six hours on the Max plan. The oldest time is used first and expires after that extra month. ### How does the included time budget work? Core includes 30 minutes per month, Plus 1.5 hours and Max 3 hours. Support, maintenance, model tests, prompts, skills, personalised analyses, consultations and checks all use the same budget. We’ll agree on how the time is allocated. Any additional work is quoted in advance and will only commence once you’ve given your approval. ### Can AITJE also create prompts and skills for my team? Yes. AITJE can create or adapt prompts, instructions and skills for the AI and agents you use, within the available service hours. This could include a standardised approach for recurring tasks, improved project context or a check on the output. If the scope of work increases, a proposal for the additional hours will be provided first. ### Will every new model be installed automatically? No. ‘AITJE’ assesses which developments are relevant to your tasks, hardware and stack. A suitable candidate model is tested in consultation with you and, if appropriate, installed within the available service hours. You will receive advice on the expected value and the implications for your setup. ### Can I view the analyses from AITJE? Yes, if you wish, AITJE can share relevant analyses and comparisons. For example, research into models or ways of setting up a workflow. The selection is tailored to your environment; a research result is not automatically proposed as a solution for your specific application. ### How can I keep up to date with relevant developments? You will receive a general update on relevant developments. We will arrange a personal consultation, an analysis of your environment or a proposal for a specific application within your available time budget. No fixed number of personal emails is included outside that budget. ### What do I get with an AI-APK? With the Plus and Max packages, you can schedule a quarterly check to review performance, costs, model selection, settings and opportunities for improvement. The check, advice and any implementation are included in your available time budget. You can set aside time within your budget for such a check. We quote for any additional work in advance. ### How does AITJE help with new workflows? AITJE We can propose an existing approach for similar work, complete with a business case and a demo where available. This allows you to see what the application does before you make a decision. Reusable components are adapted to your data, systems and working methods. ### Why can a workflow via the SLA be cheaper than a new custom project? AITJE It already understands your environment and can reuse components from a suitable existing workflow. As a result, less design and development work is often required than with a solution built from scratch. Minor adjustments may be covered within your service hours. For more extensive work, you will receive a scope and quote in advance; a completely new product remains a separate custom project. ### When can I contact AITJE? On working days from 09.00 to 18.00, excluding public holidays. Core offers email support; Plus and Max also offer telephone support. Max is given priority for requests. The SLA sets out the agreements for your environment; no fixed resolution time is promised. ## Contact [Contact AITJE](https://aitje.com/en/contact) — contact@aitje.com